How can we help?
For issues with transactions, we recommend reaching out to the merchants directly.
Tata Pay grievance support
If you're not satisfied with the solution you have received, reach out to Tata Payments grievance support. We'll do our best to resolve it.
Level 1 escalation
customercare@tatapayments.comLevel 2 escalation
escalations@tatapayments.comLevel 3 escalation
grievances@tatapayments.comLevel 4 escalation
crpc@rbi.org.in Website- https://cms.rbi.org.in
Address – Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
Resolution will be provided in business days i.e. between 9 am to 6 pm on Monday to Friday, excluding holidays. To complain about a fraudulent transaction processed via Tata Pay Payment Aggregator platform, please contact us at reportfraud@tatapayments.com
Nodal officer details
Name
Mr. Gagandeep Arora
pno@tatapayments.com
Office address
Tata Payments Ltd, Ground Floor, Army & Navy Building, 148, M G Road, Opposite Kala Ghoda, Fort, Mumbai, Maharashtra- 400001
The Nodal Officer shall send his/her final response to the customer within 30 business days of lodging the complaint. The response may contain the resolution or seek information/time to examine or resolve the complaint, along with the reason for seeking such extension."
Report fraud
To complain about a fraudulent transaction processed via Tata Pay Payment Aggregator platform, please contact us at:
reportfraud@tatapayments.com